Heat Link is dead - how do I organise a replacement in Ireland

[Briain]

My heat link 2nd gen is dead - no lights showing on unit and I have tried all power and unit resets. The unit was working fine overnight and issue started this morning. No problems with power in the house. Thermostat is showing a H71 error. How can I organise a replacement in Ireland? 

[David_K]

@Briain Sounds like you've already tried some great troubleshooting steps. If you've already tried all the steps linked below then I'd recommend contacting support.

Troubleshoot Nest thermostat help codes - Google Nest Help

1. Go to Contact Us - Google Nest Help
2. Select an appropriate product or category, type a brief description of the issue, then click Next.
3. Click Other, then click Next step.
4. In the Resources section, click Next step.
5. Choose to get a phone call, call or chat with the team, depending on availability in your country.