Google Home app doesn't display Nest 4G thermostat

[Pvanderbilt]

I recently installed a Nest 4G thermostat and it worked  fine for a couple of days.  From the Google Home app, I could see and control the thermostat and a couple of sensors.

But a couple of days ago, it changed.  Now when I tap on the icon for the thermostat in the Home app, a mostly blank page comes up.  It has the "X" for exit, the thermostat's name, the settings icon and "...", but nothing else.  Needless to say, I can't control anything related to the thermostat in this situation.

Wifi to the thermostat is fine.

Any ideas?

[Boomer4593]

Same problem here

[Vong]

Any word or fix yet?

[GeremiG]

Hi folks!

Thank you for posting in the community. I'm sorry to hear that your Nest Learning Thermostat (4th gen) is no longer displaying controls in the Google Home app, appearing as a mostly blank page. I'm happy to help you!

To ensure we can thoroughly investigate your situation and provide the most effective assistance, connecting directly with our dedicated support team is the best approach. You can reach our support team by visiting our Contact Us page.

Once you're on the "Resources" page, don't select any of the Help topics. Just click on "Next step" to get to the page with contact options (chat or phone).

If you have any questions or need additional help, please don't hesitate to contact us.

Best regards,
Geremi

[pvanderbilt_]

I have contacted support and have been escalated to tier3 but they haven't found a solution (as of now).

[allwaystv]

contacted almost 2 weeks ago and you have not found a solution.  

[pvanderbilt_]

There is more discussion in the thread Re: No data appearing in the Home App for 4th Gen Nest Thermostat.

[allwaystv]

i have the same issue, was on tech support, they could not help me, they sadi they were making updates to the app and it would take 1 to 2 days and its been 2 weeks and still no help.  the only reason i bought this thermostat was to control it on an app.