Google Nest 3rd Gen Heatlink dead

[annehibbert6]

As with other users, my 3rd Gen Heatlink is completely dead. It lost all its lights suddenly while the heating was on this morning. My partner is an electrical engineer by profession. The hub has power to it (he tested it) but is dead. I understand BOXT will replace this at Google's expense. Please can you explain how I can arrange this? Or send a new unit for my partner to swap?

[MarkBown]

I had the same issue. The went to BOXT website and registered the fault. They sent round an engineer. I had to ring up to organise this. It took about 7 days but easiest solution.

Cheers

Mark

[annehibbert6]

Thanks Mark. I'll call them after the Bank Holiday.

[Jenelyn_O]

Hi folks,

Thanks for reaching out. I'm sorry for the delay. How's your Nest Thermostat heat link? Were you able to try the suggestion above? 

I appreciate your help, @MarkBown.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[Jenelyn_O]

Hello there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Jenelyn