Google Nest Learning Thermostat not connect to wifi with Netgear RA120

[Roccade]

My Google Nest Learning Thermostat will not connect to wifi....
I have a Netgear RAX120 router

Both factory reset with no results
Connecting de Thermostat wiht my hotspot works fine

Can anyone help?

[EduardoN]

Hi @Roccade,

Thanks for contacting the community! I understand that your Nest Learning Thermostat won't connect to Wi-Fi. It's great to know that you've already done some troubleshooting, like a factory reset on both devices. I'm happy to help you!

Since you've already tried connecting your thermostat to a mobile hotspot and it worked correctly, we can check a few extra things about your thermostat. With that in mind, I'd like to ask you a few questions:

• Which generation Nest Learning Thermostat do you have? How to tell which Nest thermostat you have.
• In some cases, a router's Wi-Fi network might be hidden, so I'd like to confirm: does your thermostat show your Wi-Fi network?
• When you try to connect your thermostat to the Wi-Fi, do you see an error code?
• Can your other devices find your Wi-Fi network name (SSID)?
• Are you trying to connect to the 2.4 GHz or the 5 GHz network?
• Can your other Wi-Fi-capable devices (phone, tablet, computer) connect to the internet through your Wi-Fi network?

In the meantime, I'd like to share some troubleshooting steps that may help you resolve this:

• Make sure that the thermostat is at least 12 feet from the Wi-Fi router.
• Try to update Wi-Fi network and router settings.

Please feel free to share any additional details you think might be relevant.

Best regards,
Eduardo