Google Nest Thermostat - Current Temperature is 10 degrees more than the actual room temperature

[Piyush79]

The Google nest thermostat came fitted with my new build home and it has been a nightmare as the "current temperature" on both the 3rd generation and Nest Thermostat E models has been 10 degrees higher than the actual temperature in the room. This means when the actual temperature in the room is 17 (outside its 14), the intelligent Nest thermostat shows 27 degrees (way to go Google) and if I want to manually turn on the heating then I have to select a temperature of 28 degrees or higher and put unnecessary pressure on the boiler and add to my heating bills. Why cant you make something that works

[Markjosephp]

Hello Piyush79,

I'm sorry to hear about the issues that you're having with your Nest Thermostats. I'm sure it's confusing to see the ambient temperatures on the displays compared to the actual temperatures that affect activating your heat, but I'm happy to help.

To isolate, please check these details:

• Nest Thermostats software versions:
• Relative humidity in Technical Info settings:
• Ambient temperature (Current temperature) readout from Technical Info settings:
• Was a restart or factory reset performed on the thermostats before you got the incorrect readout?
• Are your thermostats installed near any potential heat sources?

Try these steps:

• On your Nest thermostats. Go to Settings > Nest Sense > Sunblock.
  • If Sunblock is off, turn it on with the slider.
• Cover the wall with a duct seal compound.
• Disconnect your thermostats from the Wi-Fi network.
  • Settings > Reset > Account Connection > Reset.
• Observe the behavior and see if there are any changes.

Let us know if it works and how it goes.

Thanks,

Mark

[Markjosephp]

Hi Piyush79,

We just want to check if you have seen our response posted above. Let us know if that works, or if you have additional questions.

Best regards,

Mark

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Mark.

Thanks,

Archie