Google Nest Thermostat Replacement

[harcsarm]

I reached out to the Nest Customer Care Team by calling them on May 5, 2024, re: the burnt backplate of my Thermostat, I emailed them the pictures and got a response on May 22. I provided them with all my information and their message stated for Advanced: "We'll ship the replacement device before I send out my unit. This option is the fastest and will only take 2-7 business days." I gave them authorization on my credit card through Google Pay but have not received the unit since then. It has been almost a month. I emailed them back to follow up on this issue but received no response. What should I do?

[Patrick_Caezza]

@harcsarm 

I have escalated this to one of the Product specialists.

[ByronP]

Hi harcsarm,

Thank you for posting here in the community. I really appreciate you chiming in, @Patrick_Caezza. I´m sorry that you didn´t receive your replacement. This could be frustrating, even though you already reached them, and it´s been a month and there is no information about it. Help´s here

Please fill out this form, and our specialist will reach out to you via email to fully investigate and further assist with your concern.

Let me know once you´re done.

Regards,

Byron