07-06-2022 03:10 PM
I have a new house with inflow heating and I purchased 4 Nest Thermostats for the 4 zones. Our contractor hooked everything up which he says it is correct but are having issues.
When I turn the heat up to start the boiler, the thermostat pop's up an error message that it has no power M20 then instantly after it says Wifi Disconnected M22. When I go into the settings it shows the wires C-W-R (Might not be the right order, going from memory) are connected. I go to voltage it is getting 28ish volts, batteries are good, also wifi is connected. I also metered the wires at the thermostat and also getting voltage. But everytime I turn the thermostat up it kicks out and says no power, no wifi. This happens when I do it at the thermostat or on the App. I called Nest Support but it was 1.5 hours out of my life I will never get back and basically left me with I don't know what is happening it must be our internet provider...lol.... Our cottage is an hour away and next time I go out I will bring my Nest E thermostat, and Ecobee I also have to give a try. I am hoping someone else ran into an issue like this so I can at least try something else.
Suggestions? Other than factory reset because I did that multiple times.
Thanks
Kevin
07-06-2022 03:11 PM
***Correction Infloor heating
08-17-2022 12:17 PM
Hey The_savage,
Sorry for the late reply. I wanted to follow up and see I could be of any help. I found an article with some more details on error codes. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
08-22-2022 10:50 AM
Hey The_savage,
I wanted to check in and see if you are still in need of any help with your device. Was the article helpful? Please let me know, as I would be happy to assist, and answer any questions you may have.
Best regards,
Jake
08-23-2022 10:34 AM
Hey The_savage,
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
Best regards,
Jake