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Google Nest thermostat under warranty. Warranty claim page says “Sorry, this page cannot be found.”

Rob39
Community Member

Device won’t connect to WiFi and display blanks. Have tried all troubleshooting tips. Let me say this once more: I HAVE TRIED ALL TROUBLESHOOTING TIPS. 

Where can I go to get the warranty page? The claim page is unavailable.

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@Rob39 

Does the "Warranty Helper" on this page work?

https://www.googlenestcommunity.com/t5/Blog/Now-Available-Google-Nest-Warranty-Helper/ba-p/615811

Otherwise, you could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

This worked. Thanks!