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Google app on phone will not find Gen 3 Thermostat

in2connect
Community Member

“There was a problem connecting to the nest service. Please try again later” - Nest app on Android phone. The Nest Thermostat has been erased from the phone app for the second time in a month!

I've followed all instructions re booting etc. and it will not play.

In UK there is no direct contact for customer support all I get from the community is “have you solved it yet” “I’ll close the thread as I’ll suggest it is resolved when it clearly isn’t” type messages from Google. I would like specific instructions from Google itself on how to resolve this issue (tips from community would be great but, Google, please do not use the suggestions from community to avoid providing specific instructions on how to resolve - do not work to provide the reconnection required

5 REPLIES 5

Anonymous
Not applicable

You've done uninstalling the app, and installing it again and same error message appears?

DragosC
Community Specialist
Community Specialist

Hi there @in2connect,

Thanks for reaching out. Could you tell us please when did the situation start occurring at first and when was the thermostat installed? Also, please reinstall the app and try again. You can access https://goo.gle/2TGSo7E for more details about the service.

Yes thanks I got it sorted with help from Nest videos on YouTube

DragosC
Community Specialist
Community Specialist

That's great news. Thanks for letting us know. We'll leave the thread open a few more days so we make sure everything's fine. Have a good one!

AlexD
Community Specialist
Community Specialist

If there is anything else you need assistance with make sure to reach out to us on any of our channels. I will go ahead and lock this thread but feel free to open a new one if needed.