Google nest down

[redhead]

Hi I've bought two Nest thermostat 2 years ago from official amazon store, but now that control board on the wall seems to be broken (tried doing everything in troubleshooting - like charging it's just down) it's one that controls heating and upstairs. I got email regarding this and I've tried calling phone number in email but I can't get to anyone on that number. 

Can someone point me to who to call regarding fixing/replacing - from the looks of it thermostat itself is okay just that wall control board is broken.

Thanks

[Markjosephp]

Hello redhead,

I'm sorry to hear about the issue that you're having with your Nest thermostat. I'm happy to help.

A few questions: do you mind me asking you to tell us more about what happened? Also, what type of Nest thermostat do you have? Here's a reference to help you figure out which one you have.

I'll look forward to your response.

Best regards,

Mark

[Markjosephp]

Hi there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,

Mark

[Markjosephp]

Hi redhead,

I want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread in 24 hours.

Best regards,

Mark