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Got the wrong Nest Thermostat color

ajlurgio87
Community Member

Hello! So I opened the nest thermostat a couple of weeks for my AC and realized the color of the ring (IKIK) is slate black and not shiny black. All my other thermostats from Nest are shiny black.  I talked with someone and it sounds like either I deal with it or have to go into a store? No stores are near me.  Any other ideas?

2 REPLIES 2

code_
Community Member

If you got the wrong nest thermostat color and assuming the device can be returned from where you brought, it if its eligible, it from. Then you can return it and swap it out for a different color or get a refund to get another one depending on what you need. 

 

Hope this helps:)

- Autumn

Patrick_Caezza
Diamond Product Expert
Diamond Product Expert

@ajlurgio87 

What color does the box say it is?

When you ordered it, did you order the Mirror Black version or mistakenly or the Black version?

Your best option is to contact the location that you purchased it from and ask about your options.


To ensure that I see your reply, please tag me using @Patrick_Caezza