HVAC monitoring not working

[Shogun]

HVAC monitoring simply does not work for me. I’ve made sure it’s turned on. In the past year I’ve had issues several times with my HVAC system where it would not turn on even though the thermostat says it is and having an alert tell me this would be greatly beneficial. I mean it shouldn’t be too hard for a smart thermostat to see there’s an issue when the cooling is on but temp just keeps slowly rising for hours. 

[Markjosephp]

Hello Shogun,

Thank you for taking the time to let us know about your inquiry. I'd love to know more about this.

I understand that if thermostats detect a potential issue with the HVAC systems, Nest app users get these alerts via email, while Google Home app (GHA) users get them via email and app notifications.

Please take a look at this article about HVAC monitoring from Google Nest to learn more about eligibility and the types of alerts you'll receive. Also, could you tell me more about what happened with your HVAC system and what reports you're getting?

Regards,
Mark

[Markjosephp]

Hey there,

I don't want to be a nudge, but I'd like to check if you were able to get the answer you're looking for about the HVAC monitoring alert. Feel free to reach out again if you still need help.

Thanks,

Mark

[Shogun]

As I’ve stated I’ve never gotten a single alert for system issues even though my system qualifies under the requirements. My capacitor has malfunctioned three times in the past to where the thermostat says the air was on but the temp was climbing obviously because it wasn’t really on. Never once got an alert. 

[Markjosephp]

Hi there,

I'm sorry to hear the issue still persists. What's your phone's make and model? Please gather the Nest app and the Google Home app's versions. Also, were there any instances where your thermostat went offline or disconnected from the Wi-Fi network?

Keep me posted.

Best,
Mark

[Jenelyn_O]

Hi folks,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

I appreciate the help, Mark.

Regards,

Jenelyn

[Jenelyn_O]

Hi Shogun,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Jenelyn