Haven't been refunded for broken thermostat

[Marcole]

My NEST thermostat disconnected from Wi-Fi. I wasn't able to reconnect. Google said they would replace broken device. Sent a smoke alarm instead. Took a long time for them to comprehend they sent wrong device. Finally sent a new thermostat. I let it charge the night before installation. It wasn't charging and wouldn't hold a charge. 

I put old thermostat back on to return "new" device. Old thermostat reconnected. 

I returned their device and they still haven't refunded my money. 

[SoriaD_ · Accepted solution]

Hello @Marcole 

Thanks for reaching out to our Nest Community. Really sorry for all this inconvenience. Let me lend you a hand to find a solution. I'm happy to help you with that.

Could you share with me your most recent case number? With this information my team will work on your case to resolve this situation.

Feel free to share these details, and I will do my best.

Best regards,
Douglas.

[Marcole]

Douglas, 

Thank you for replying back. This situation was hopefully resolved. 

I appreciate you checking in on my. I will know on the 31st or not if this has been completely resolved. 

Thank you, 

Marcole