Hi @Spuggie,
I'm really sorry to hear that your system got damaged. For this type of situation, it's important to contact a technician to identify the damage and its cause.
Once you have this information and any documentation from the technician, please reach out to our Nest support team. To do so, visit our Contact Us page and follow the prompts until you reach Contact Options. Then select "Get a Call" or "Chat."
We'll work with you to find the best solution.
If you have any further questions, please don't hesitate to post in this thread or create a new one.
Best regards,
Josh
