Heart is not working

[Mescalera]

Hi,

I need assistance with getting my heater working . Thank you 

V/R

Maribel

[Jenelyn_O]

Hi Maribel,

Thanks for reaching out. I'd like to know more about it. A few questions: what type of Nest Thermostat do you have? In what country are you located? Do you see any messages or codes on your thermostat or in the app? 

Best,

Jenelyn