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Heat Link has died

Didi
Community Member

As with many of us,my heat link has died. It is 1 year and 9 months old. My problem is that I am from Croatia and here is no Google support for Nest, as far as I am familiar. Is there any possibility of help? Thanks in advance.

9 REPLIES 9

CristianC
Community Specialist
Community Specialist

Hey @Didi,

Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible.

Here are some helpful troubleshooting steps:

Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs

Could you also help me with some answers to these questions?

How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup?


Regards,
Cristian

Didi
Community Member
Dear ChristianC,
 
Thank you for your reply.
 
Here are answers to your questions:
 
It has been installed almost for 2 years
Issue didn't happen during the installation
Error on thermostat display is H71
We didn't have any power cuts recently
We haven't had any work done on your electrical or heating systems recently
 
i hope we will resolve this problem.
 
BR,
 
Dragana

CristianC
Community Specialist
Community Specialist

Hi @Didi. Thanks for getting back to me. I'd like to open a case for you. Can I send you an email to the address linked to your community profile?

Didi
Community Member

Hi Cristian. Of course you can. I can't wait to solve this issue.

 

Thanks

CristianC
Community Specialist
Community Specialist

I just sent you the email. I'm looking forward to your reply. 

CristianC
Community Specialist
Community Specialist

Hey there. Just checking in. Did you see my email?

Didi
Community Member

Yes i have. I will let you know all the information when I get home

CristianC
Community Specialist
Community Specialist

Sure thing. Take your time.

CristianC
Community Specialist
Community Specialist

Hello again. I see that you've been in touch with our team and they're handling your case via emails. I'll close this thread for now. If anything comes up, feel free to open a new one.