Heat Link is not providing 12 v but 24V

[Victor10]

Hi, 

The heat link is not providing 12 V to the thermostat. It's providing 24 V. Do you know why?

Thanks in advance

[AlexD]

Thanks for reaching out to us @Victor10 . I would be happy to try and assist. 

Could you please grab a picture of the Heat Link with the multimeter attached to the terminals and the voltage reading so I can have a look at it? 

[Victor10]

Hi Vladut, 

Thanks for your response, it seems it was a problem in the multimeter. I trid with another one and it's correct. 

Thanks again.

[Vladut]

Glad to hear that. Let me know if you need anything else. have a great day!

[TudorL]

Hi there, just checking if me or my colleagues can do anything else for you. 

[Victor10]

Hi, 

All correct. Thanks!

[Vladut]

Hi there, just checking in with you. Did you manage to check the last message?