Heat Link suddenly stopped working

[Jak-L]

I have two heat links and two thermostats in my house, controlling two different heating zones. These were installed Nov 2019 and have been brilliant up until now.

Yesterday one of the heat links failed and will not power up and therefore I cannot put the heating on in my house.

How do I go about getting this resolved as I can seem from the various forums, that this is clearly a known issue with Google Nest system. This product must be faulty and I am keen to understand what Google are doing to address this known issue and fault with the heat link product.

I have tried all the usual things - but as I have not experienced a power cut and there is no issue with the second device, it would appear that this one is simply faulty.

In the meantime, my house is freezing and I have no way to control the heating. 

Thanks

[AnaM]

Hey @Jak-L,

I'm sorry to hear you're experiencing this issue, but we'll sort this out together. Let's start with a few questions:

1. What type of Nest thermostat do you have?
2. Did the issue happen during installation or after installation? Was it installed by a Nest Pro or by a regular installer?
3. Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
4. Are you seeing any wiring report or error on the thermostat and/or the app?
5. Have you had any recent power cuts in your area? If yes, has the power been restored?
6. Have you recently had service or maintenance on your electrical, plumbing, or heating system?
7. Have you tried any troubleshooting steps before contacting us?
    

[DragosC]

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted. 
 

[DragosC]

Since I haven't heard from you in a while, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!