Heat Link

[EdDavidson]

Hi,

out of nowhere my Heat link has stopped working and I can’t connect my thermostat. H71 error message. No lights are showing on the heat link.

I have checked power connections to the boiler etc which are all fine.

I have held down the button on the heatlink but that hasn’t worked.

Can someone help me please I have baby twins and it is turning cold at night.

ed

[Drl]

Same here!

[CristianC]

Hi there,

Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible.

Here are some helpful troubleshooting steps:

Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs

Could you also help me with some answers to these questions?

How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup?


Regards,
Cristian

[AlexD]

Hi, I wanted to check in.

Do you need any further assistance? If so, make sure to let me know. 

[AlexD]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Thanks, AlexD.