Heat Pump Honeywell Thermostat wires Y,G,C,O/B,R,E

[blank1]

I have the heat pump controller and wires listed above.  When I enter the compatability settings online it says it is compatible.  When I enter the same settings on the app, it says it isn't compatible and so I can't proceed.  Any advice?

[EdwardT]

Hi blank1,

Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your Nest Thermostat. Could you share a photo of how your Nest Thermostat is wired?

Thanks,

Edward

[blank1]

Thanks Edward.  I went around the system and said it was already setup by a professional.  I linked the

Y,G,C,O/B,R to the same wires as labeled on the nest.  I linked the E wire to W.  I tested and Emergency heat came on manually so I assume it is working, though I don't know what other repurcussions there may be.  At least the A/C is working for now.

The frustrating thing is that the online checker and the app conflict.

[EdwardT]

Hi blank1,

Thanks for the update. I'm glad to hear that you were able to set it up. Please observe it for now and let us know if anything comes up.

Thanks,

Edward

[EdwardT]

Hi blank1,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi blank1,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[blank1]

It's working fine for A/C.  But this is in Texas, so it will be a while before we can see if it works as expected for heating/heat pump/emergency heat.  Thanks for asking.

[EdwardT]

Hi blank1,

Thanks for the response. Were you able to test both heating and cooling after setting up your Nest Thermostat?

Thanks,

Edward

[EdwardT]

Hi blank1,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi blank1,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward