Heat link 3rd generation is dead

[Bidours]

I have had 2 nest 3rd generation professionally installed in June 21 by my energy provider company. Today one of the two heatlink died, no more,lights despite having power feed. I power cycle the heating circuit breaker not to avail as only the second heatlink came back up. There wasn't any power cuts in our area.

I got a H71 code, tried to manually overdue but the heatlinf is just dead. Not ideal in the middle of winter with a 6 month baby at home.

Can someone let me know how to get the heatlink replaced?

Regards

[RXShorty]

Hi @Bidours 

If it is not defective, you have already tried the steps to get a heat link up and running.
Please contact Google Nest Support.

They can probably help you out with replacing the heat link.

Hope it gets resolved soon! 🤗

[Bidours]

Thank you for the quick reply and recommendations.i will. Ont at tech support to get it replaced. Additional jumper for the whole family in the meantime 

[AlexD]

Thanks for reaching out to us here @Bidours and thank you for the suggestion @RXShorty, much appreciated. 

The fastest way to get any technical support is of course our live support channels. If you need any further assistance make sure to let me know.

[AlexD]

Hi, I wanted to check in. Do you need any further assistance? If so, make sure to let me know. 

[AlexD]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.