Heat link E not connectging to thermostat during initial set up TH026

[mikeatron]

Hello, 

my Heat link E is not connecting to the thermostat during initial set up, i get error code TH026.

i have reset the thermostat and the heatlink, removed them from my account and tried to set up again a number of times, and once i scan the heatlink and wait for it to pair then i get the same code

cheers

[CristianC]

Hi there,

Thanks for reaching out. Here are some steps you can try:

1. Turn off all the devices in the room that are using Wifi or Bluetooth.
2. Reset the thermostat by pressing it quickly 2 times and then press and hold the display for 5 seconds.
3. Reset the Heat Link by pressing its button 1 time to wake it up and then press and hold for 15 seconds.
4. Power cycle your phone.
5. Open the Nest app and create a new home structure.
6. Enable airplane mode on your device and then enable your Bluetooth and Wifi.
7. Add the thermostat to your new home ( you can also try to add it without scanning the QR code ).

Let me know how it goes.

[AlexD]

Hi, I wanted to check in. Do you need any further assistance?

If so, make sure to let me know. 

[CristianC]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.