Heat link dead - how do I organise replacement in ireland

[johnmurphy32]

Hi All,

I got a 3rd Gen Nest Learning ThermoStat and Heat Link as part of an Electric Ireland Deal in July 2019. The Heat link has gone completely dead, no lights, no reset working and their are no tripped switched on the fuse board. There hasn't been a power cut and I only have one heating zone. I cannot find anywhere to source a replacement. I filled in a form 2 weeks ago with Google and haven't heard a thing back. Can anyone help me source a new Heat link?

BR,

John

[UanaC]

Hello there! Thanks for posting. I'm sorry to hear about your experience, but I'm more than happy to assist. Do you have a case number from where completing those forms mentioned above? 

Thanks in advance, Oana.

[johnmurphy32]

Hi OanaC,

Thank you for responding. I have looked back and I did not receive an email with a case number after I submitted the form on the 5th July. Perhaps it was a dead form link although when I submitted it, it looked like all went through as I remember getting a confirmation screen. Perhaps you could help me resubmit?

BR,

John

[UanaC]

Gotcha. Is it okay if i contact you via the email you used here? Also, would you be so kind to answer to the following questions:

1. How long has your thermostat been installed for?
2. What is showing on the Nest thermostat display?
3. Have you had any power cuts recently?
4. Have you had any work done on your electrical or heating systems recently?
5. How many zones are present in the setup?

[johnmurphy32]

Hi Oana,

I have completed a form sent by Uana and have ref no 7-7872000034359.

Is this you?

In answer to your 4 questions below

1. Since late July 2019

2. Failed to connect wirelessly to the Heat Link

H71 error

3. No

4. No

5. 1

BR,

John

[TudorL]

Thanks for letting me know. I'll take the case from here and I've sent you an email with all the requirements. 

[Paul_R]

Hi there @johnmurphy32! I've noticed that the case has been continued on email by my colleague and you've also managed to order your replacement. Would there be anything else that I can assist you with on here?

[Paul_R]

Hi there! Since you haven't replied in a while I'll have to close this thread. If anything else comes up, please feel free to reach out again. I wish you a great day!