Heat link dead

[Kevin32]

Heat link dead help

[DragosC]

Hi there, @Kevin32

Thanks for letting us know.

Could you tell me please when did the situation start occurring first and when was the thermostat installed?

Also, please answer to the following questions:

Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)
Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?
 

[Kevin32]

Hi mate I got it sorted was abit of a panic yesterday as is my mums heating and was on youtube etc trying to get it going.Its suspected diode fault and is being replaced by Google team for new unit.They were extremely helpful.

Thank you for taking the time to help.

Cheers kev.

[DragosC]

That's great news. Thanks for letting me know. In this case I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!