Heat link dead

[Noelob93]

Hi

I have a nest heat link and thermostat installed with about 2 and a half years. 

the heat link is now dead, no lights on the unit and won’t switch on at all. 

how do I go about replacing this? 

thanks

[RXShorty]

Hi @Noelob93 

The best way is to reach out to Google Nest Support.
😊

[Paul_R]

I'm really sorry @Noelob93. I'm really sorry to hear about this, but I'll do my best to sort it out. Could you please respond to the following set of questions and try the steps at the end?

Are you seeing any wiring report or error on the thermostat and/or the app?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many zones are present in your setup?
Were there any power outages recently?

Check for all the breaker switches to be on.
Turn the breaker switches off and then on again.
Turn on manual mode.

Hi there @RXShorty, thanks for your input. Much appreciated.

[Vladut]

Hi there, just checking in with you. Did you manage to check our last message?