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Original Poster: Cristian Cornazzani
Heat link is off
- What type of Nest thermostat do you have? 3rd generation
- When was it installed? - - > Feb 2020
- Did the issue happen during installation or after installation? - - > Heat link is off since beginning of August
- Are there any lights on the Heat Link? - - >No. Does the boiler activate when calling for heat by pressing Manual Mode? - - > No
- Are you seeing any wiring report or error on the thermostat and/or the app? - - > no wiring issue
- Have you had any recent power cuts in your area? If yes, document the answer to the following questions. - - > no ppwer cut
- How long ago was the latest power cut? - - > n/a
- How often do these power cuts occur?
- How long was the power off for? (Be specific.) Do you get an error after each power cut?
- Has the thermostat been on since this power cut?
- Have you recently had service or maintenance on your electrical, plumbing, or heating system? - - > No
- If yes, how long was the power off for? (Be specific.)
- Have you tried any troubleshooting steps before contacting us? - - > I'VE followed all troubleshooting steps
Please provide a resolution plan asap and i can't use the heating system and cold weather is onnits way
