Heat link suddenly stopped working - Ireland

[PaulaL]

My Nest link has suddenly stopped working. It's a 3rd gen learning thermostat. In response to usual queries:

Did the issue happen during the installation? NO

Have you had any power cuts recently? NO

Have you had any work done on your electrical or heating systems recently? NO

If yes, was the power properly restored at the fuse board after work was done? N/A

How many zones ( thermostats ) are present in the setup? N/A

[RXShorty]

Hi @PaulaL 

Did you already reached out to Google Nest Support?
If your heat link does not show any power led please contact support. 😊

[PaulaL]

Hi @RXShorty,

Yes, I have reached out via DM on Twitter, and my case seems to be progressing.

Thank you!

[LarisaL]

Hi there @PaulaL! I'm glad to hear that you reached my colleagues via twitter and the problem is handled there. Is there anything else I might be able to assist you with here?

[UanaC]

Hello there! Just checking in with you. Is there anything else me or my colleague can assist you with?

Thanks in advance, Oana.

[PaulaL]

Hi @LarisaL and @UanaC . My query is progressing with your colleagues via Twitter. Thank you!

[UanaC]

Oh, I understand. Please don't hesitate to let me know if there's anything else I might assist you with over here.

[UanaC]

Hello there! Just checking in with you. Did you see my previous message?

[UanaC]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, Oana.