Heat pump turning off after 1 minute

[BRab1984]

I’ve recently installed a Nest Learning Thermostat. 
Y1 G O/B W2 Aux and RH. After installing everything I turned the temp to start the AC. The Heat Pump would turn off after a minute and never come back on but the air handler would continue to blow. 
   I switched back to my old thermostat and everything works great. Please help!

[Jake]

Hey BRab1984,

I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[BRab1984]

Hey Jake,

   Still having the problem. Upon plugging in the Thermostat and the AC initially turning on the heat pump will start up for approximately 1 minute and cut back off never to come back on until I change it from heat to cool again. 

[Jake]

Hi BRab1984,

Are you able to send a picture of your current wire set up? I would like to review that further. Are you showing any error codes on the device? Are you able to check your power readings on the device? There is a chance you may need to install a C wire or a Nest Power Connector as the device is not getting enough power.

Best regards,

Jake

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[BRab1984]

So apparently I can’t figure how to upload the pics.

[zoeuvre]

Hi BRab1984, 

I wanted to stop by and see how I could help.

Are you replying to us via the Google Community website? If not, to send us some photos, you can go to this link, scroll down to this reponse, then tap Reply. There, you can see a camera icon or the three horizontal lines to expand the toolbar, where you can possibly send the photos.

Let us know how it goes. 

Thanks for your help, Jake.

Best, 

Zoe

[zoeuvre]

Hi there,

I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.
 

Thanks,

Zoe 

[zoeuvre]

Hello BRab1984, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

All the best, 

Zoe