Heating not working. System says it will take a few minutes but time passes and nothing changes.

[Kat2203]

I just moved into my house last month and never had a Nest. I factory reset the thermostat and even removed it from the Home App and readded the device. It didn't help. The heat won't turn on on at all and what's worse is that I think it also effected my AC because now my AC seems weaker. Help. What should I do?

[EdwardT]

Hi Kat2203,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• How is the Nest Thermostat wired?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi Kat2203,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Kat2203,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward