Heatlink dead

[Clarence1]

Hi, my Heatlink is totally dead. Everything else is fine, there’s power going to it etc but no lights on at all. I’ve tried all the recommended things on all the other blog posts but nothing has worked. I need a case number to be able to contact BOXT for a replacement to be installed. How do I do this?

Thanks

[LarisaL]

Hi there, thanks for reaching out! I'm really sorry to hear about this, but I'll do my best to help. Could you please respond to the following set of questions and also try the steps at the end?

Are you seeing any wiring report or error on the thermostat and/or the app?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many zones are present in your setup?
Were there any power outages recently?

Troubleshooting steps:


Check for all the breaker switches to be on.
Turn the breaker switches off and then on again.
Turn on manual mode, by pressing on the button of the Heat Link.

[Clarence1]

Hi, thanks for the response however I finally got the official email stating it was dead and it’s now been fixed. Thanks!

[AlexD]

It's great to hear things are back on track! If something else comes up, don't hesitate to reach out on any of our channels. 

Have a great weekend ahead!