Heatlink has no lights at all

[Fred358]

Heatlink has no lights at all

turned off for 30 secs check fuses etc 

surely not broken already as only bought feb 2020

can someone help with this

[AlexD]

Thanks for reaching out to us here @Fred358 . 

I would be happy to try and assist. Let us check a few things:

1. When was it installed? You mentioned it was bought on Feb. 2020.

2. Was it installed by a Nest Pro or a heating/electrical engineer?

3. When did you first notice this behavior?

4. Did you see or do you have any message on the thermostat display or in the Nest app?

5. Have there been any power cuts recently in the area?

6. Has there been any work done on the heating or electrical system at the location recently?

Best regards,

AlexD

[CristianC]

Hello there,

Just checking in. How's it going with your Heat Link?