cancel
Showing results for 
Search instead for 
Did you mean: 
Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3984 Views
  • 0 replies
  • 5 kudos

Hybrid system dual fuel ( Hot + Cold ) wiring support

hello,i recently purchased a Nest Thermostat + Nest connector to replace my thermostat. I have a Hybrid dual fuel (Gas + Heat Pump) heating + cooling hvac. Using the app I was able to connect the equipment and got the heating system to work. However ...

MuNster by Community Member
  • 94 Views
  • 1 replies
  • 0 kudos

2 nests thermostats but only one connection

Building a house and the hvac wires are ran to a location where the thermostat is not convenient for me. I would like to install the nest learning thermostat there bc that's where the wires are but then put a second nest thermostat in a better locati...

Cannot migrate Nest to Google.

Attempts to migrate a Nest purchased before Google took over are failing, as Google wishes to confirm my identity with a text to the Youtube app (which I refuse to install.) on an IPad, which I do not have. Checking on use another method just loops b...

jlockley by Community Member
  • 79 Views
  • 1 replies
  • 0 kudos

Setup process hangs at “Choose your Eco temperature”

I’m installing a Nest Learning thermostat that was purchased 2-3 years ago and never installed. I’ve done others before with no issue. During the setup process, the device says it’s charging the battery before being able to connect to wireless. After...

Dfbca by Community Member
  • 99 Views
  • 1 replies
  • 0 kudos

Nest Thermostat won’t hold a charge

My Nest learning thermostat won’t hold a charge. I’ve removed it from the base and charged it in an outlet overnight. It works for a few hours and then goes dead. Prior to this it would not connect to the home WiFi. We bought 2 thermostat at the same...

Jodibug77 by Community Member
  • 89 Views
  • 1 replies
  • 0 kudos

our thermostat is not working

our nest thermostat is not working even after we replaced w new batteries. the error is E298 and we have looked at our fuse box there is no place where it says we can reset etc

bamorris5 by Community Member
  • 76 Views
  • 2 replies
  • 0 kudos

Can’t disconnect faulty thermostat from heat link

Google sent us a new series 3 Thermostat to replace a faulty one which wouldn’t connect to the WiFi but we can’t get the replacement thermostat to connect to the heat link. The heat link seems to think it is still connected to the faulty thermostat e...

Nest App System Detail “Heat Pump Orientation”

I have a question about the system detail “Heat pump orientation” shown in the Nest app for iOS.I have two electric heat pump units, one upstairs and a second downstairs. Both are currently in heat mode.When I view the Equipment “System details” of e...

GWilJr by Community Member
  • 136 Views
  • 1 replies
  • 0 kudos
to vote