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Nest Thermostats

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 4523 Views
  • 0 replies
  • 5 kudos

Gen 2 Nest thermostat stuck at 5.9.4-5 software

I own a 2nd Gen nest thermostat Model: Display-2.8. It is currently runing 5.9.4-5 from Sept 2019. When I look for an update it says one does not exist. How can I fix this? Also is there a revision list for software for the Gen 2 thermostats?Thanks

Grag by • Community Member
  • 216 Views
  • 1 replies
  • 0 kudos

Nest says its heating, but unit is not running.

I've got a 3rd gen Nest that has been working fine up until a few days ago when temps got down into the high teens. The unit says its heating, but the temperature keeps dropping. When I let it "rest" for 30ish minutes by turning it Off it does tend t...

tsterr by • Community Member
  • 137 Views
  • 4 replies
  • 0 kudos

Bogus temperature readings

I was away from home from 17th December until 4th January and the temperature was set at around 12 during the day and 10 at night. I have come back to find that Nest records high levels of usage on several days. How is this possible.

lindosh by • Community Member
  • 128 Views
  • 5 replies
  • 0 kudos

Nest Thermostat Schedules v Home/Away Assist

I have just had the Nest Learning Thermostat installed as part of a brand-new heating system and I am trying to understand the logic in some of the features. Overall, I like the Thermostat, but can anyone explain/confirm the interaction between Sched...

Geoff2908 by • Community Member
  • 112 Views
  • 1 replies
  • 0 kudos

Worst customer service

Case: 3-0240000034935I have contacted google support over 4 weeks ago in mid December 2023 and reported faulty Thermostat. We went through the troubleshooting and decided that i will receive a new Thermostat and I will send old one back. My card deta...

rthumber by • Community Member
  • 112 Views
  • 3 replies
  • 0 kudos

Heatlink not working

My Nest heatlink has just stopped working overnight. There are no lights on it at all and I can't turn on the boiler because it's totally unresponsive. I've tried every troubleshooting step in the forums and it's still not working. It's currently -3 ...

Nest app (or Google Home) keeps switching from temperature sensor

I have my thermostat downstairs and a temperature sensor upstairs. In the evening I'll go upstairs where it's 24C and the temp downstairs is set to 21C. When I go upstairs I'll switch to use the sensor. I expect it not heat for a while because it's h...

Proggie by • Community Member
  • 225 Views
  • 9 replies
  • 0 kudos

Nest Thermostat and Iphone 13 installation and connection.

My NEST 3 just gave up on me on the coldest night this year (- 9) degrees. I had to buy a new one and installed it; I was not aware that there was the migration with google and the setup became a nightmare.I need the following help:How do I install t...

ewillmes by • Community Member
  • 94 Views
  • 1 replies
  • 0 kudos

New Install Compatability

I have a brand new American Standard heat pump with variable speed fan. I have 8 wires and the nest only has 6 connection points. Will this thermostat not work?

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