Heatlink not working

[Drkhiroya]

My Heatlink for my upstairs heating has simply stopped working and I can’t get it to power up again. I have this error on my thermostat. Purchased in late 2019. Now what do I do? No heating at home upstairs!!!!

 

[AlexD]

Hi @Drkhiroya , thanks for reaching out here. I would be happy to try and assist you. 

If you haven't already, check the breakers and switches at the location, to make sure nothing has tripped. Also check the boiler as it can sometimes have a separate switch on it. Confirm it has power, it should have a display or LED that turns on.

If it all looks good try and power cycle the Heat Link, if you're comfortable in doing so. Turn the power to the Heat Link off for a few minutes and then turn it back on. See if it has any reaction after, when you press the button on it.

[TudorL]

Hi there, have you managed to check the last message of my colleague? 

[UanaC]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, Oana.