Help! Nest stuck at 24 degrees 🥵

[TooHotKate]

We bought a new home on Friday. It has two Nest thermostats - one for radiators/hot water and the other for the underfloor heating in the kitchen. 

The underfloor heating one keeps heating the kitchen to a tropical 24 degrees C no matter what temp is on the schedule or what number we move the dial to. 

What can we do? The cat thinks she’s in heaven but the rest of us are suffering and it must be costing us millions. 

[EduardoN]

Hi @TooHotKate,

Thank you for reaching out to our support community and congratulations on your new home! It sounds like you've got a bit of a "hot" situation in your kitchen, though – your cat's loving it, but I totally get why you'd want to bring those temperatures down to a more comfortable level. Let's get that sorted for you!

These types of problems are quite common, and it's understandable that they generate energy expenses that you don't want. For that reason, I'd like to ask you a few questions so I can provide you with troubleshooting steps.

• What type of Nest thermostat do you have?
• Is there any LED on the Heat Link?
• Is there a wiring report or error message on their thermostat and/or app?
• Have you recently had service or maintenance on your electrical or heating system?
• Have you had any recent power cuts in your area? If yes, has the power been restored?

Please feel free to share any additional details you think might be relevant.

Best regards,

Eduardo