07-31-2022 08:19 AM
I've already added thermostat to my Google home app but my husband did not at installation. So I invited him and can not get installed because asking for code and device is on the wall. Help
08-03-2022 08:46 PM
Hi LAS,
Thanks for reaching out. I'm sorry to hear that you're having an issue with inviting your husband on the Google Home app. What code is the app asking when you do this? Please try the steps below to invite family members:
Looking forward to your response.
Thanks,
Edward
08-08-2022 06:28 PM
Hey there,
Checking back in — how's it going? Have you had the chance to try the suggestions above?
Best,
Melba
08-09-2022 06:57 PM
Hi,
We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Best,
Melba
08-10-2022 02:10 AM
It's asking for the serial # or the scan code under the thermostat. It's on the wall and I'm afraid to try to remove it. Plus I accidentally deleted the unit from the app from my set up so now we control from the wall only. I'm thinking this was a bad decision on my part to use this without fully understanding.
08-12-2022 05:56 PM
Hey LAS,
I understand how you feel.
If it was deleted from your Nest app, you really need to redo the setup and scanning the QR code at the back is the first step. You can easily remove the Nest thermostat from it's base by holding it to the side and pull it off the base.
You could watch this video for reference.
Best,
Melba
08-15-2022 06:57 PM
Hey there,
How's your thermostat now? Have you had the chance to redo the setup?
Best,
Melba
08-16-2022 07:26 PM
Hi,
We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Best,
Melba