Help please it won’t work

[Jaynemason1966]

Had my nest installed in January and it worked ok to start but the last few days it won’t turn in via my phone or thermostat I have to switch boiler off and back on in mains to start the boiler

any  suggestions as to what’s happened 

also I cannot get it to connect to google home it says can’t find thermostat

wish I’d bought a hive!!! 

[Markjosephp]

Hello Jaynemason1966,

Thank you for taking the time to let us know about your inquiry. I'd be happy to take a look at this for you.

Could you please tell us the Nest Thermostat model you have? Does it have a C-wire or common wire connected? Also, if your thermostat is already added, you no longer need to set it up as a new device. You can try checking for other available structures where it might be connected if it's not showing in the app.

I'll look forward to your response.

Regards,

Mark

[Markjosephp]

Hey there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Mark

[Markjosephp]

Hi Jaynemason1966,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Thanks,

Mark