Help pleass

[Amanda59]

I posted last week to say my thermostat not connected to wifi. I tried to disconnect and start again as instructed. It still not connected. I have had covid so too unwell to respond and you closed my query.

I would be really grateful if someone can please help me.

[Edware]

Hi I am having the same issues, I’ve done a full factory reset on both router and the thermostat, but to no avail.

I am also having issues with the thermostat being sluggish and crashing, Any help from anyone would be amazing please 

[ASzaf · Accepted solution]

If it used to connect to WiFi, but no longer does, and the re-setting does nothing, this is a known error at Nest.  I had it happen myself on 1 of my 3 thermostats.  Contact Google/Nest support (I used chat) and they will send you a new unit.  You return the old one in the same box.  Then all will work again.

[Edware]

Thank you so much for your help, I will message as soon as their chat is back online.

very much appreciated 

[AnaM]

Hey everyone,

I'm sorry to hear about your issues and about the delayed response. I'm glad to hear you've got it resolved @Amanda59.

@Edware let me know if you need my help, I'll be happy to assist.

[Amanda59]

Hope you got a replacement like I did.. well in it's way. Wish K had known this during winter

[DragosC]

Since I haven't heard from you in a while, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!