04-04-2022 10:25 PM
I posted last week to say my thermostat not connected to wifi. I tried to disconnect and start again as instructed. It still not connected. I have had covid so too unwell to respond and you closed my query.
I would be really grateful if someone can please help me.
Answered! Go to the Recommended Answer.
04-05-2022 12:19 PM
If it used to connect to WiFi, but no longer does, and the re-setting does nothing, this is a known error at Nest. I had it happen myself on 1 of my 3 thermostats. Contact Google/Nest support (I used chat) and they will send you a new unit. You return the old one in the same box. Then all will work again.
04-05-2022 09:45 AM
Hi I am having the same issues, I’ve done a full factory reset on both router and the thermostat, but to no avail.
I am also having issues with the thermostat being sluggish and crashing, Any help from anyone would be amazing please
04-05-2022 12:19 PM
If it used to connect to WiFi, but no longer does, and the re-setting does nothing, this is a known error at Nest. I had it happen myself on 1 of my 3 thermostats. Contact Google/Nest support (I used chat) and they will send you a new unit. You return the old one in the same box. Then all will work again.
04-05-2022 01:04 PM
Thank you so much for your help, I will message as soon as their chat is back online.
very much appreciated
04-07-2022 07:27 AM
Hey everyone,
I'm sorry to hear about your issues and about the delayed response. I'm glad to hear you've got it resolved @Amanda59.
@Edware let me know if you need my help, I'll be happy to assist.
04-07-2022 12:53 AM
Hope you got a replacement like I did.. well in it's way. Wish K had known this during winter
04-09-2022 07:42 AM
Since I haven't heard from you in a while, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!