High indoor temp!

[Aprid]

Hoping for some help! Google Nest thermostat reading high temp.. tried factory reset, nothing….
The temperature inside is probably 68-70.

 

[EdwardT]

Hi Aprid,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• When did the issue start
• How big is the difference between the readout of the Nest thermostat and your thermometer or other thermostats?
• Is the display of your Nest Thermostat getting direct sunlight?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi Aprid,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Aprid,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward