Home/Away Assist still not working

[SiobhanT]

Having spent 10 days online to Google support I am still no closer to having Home/Away Assist working. Does ANYONE know how to fix this or is it time to look into a different product altogether?

[Midjet76]

Hi Siobhan

There is no fix for this yet, unfortunately you are experiencing what  growing number of us finding and that Google are ignoring us.

There is an extensive thread about this that was locked by one of the so called "Community Specialists" due to lack of "activity" despite there being plenty of activity, and was very busy over the last 2 weeks.  It is a little convoluted the thread and doesn't necessarily flow in a linear timeline, perhaps that's why it was locked.

That said there is lots of info about a workaround using just the Nest App and binning Google Home and replacing it with Samsung Smart Things.   It is this reason that the thread should have stayed open, for 2 reasons, 1) tto continue offering help configuring Samsung Smart THings (SST) and 2) Shouldn't be closed until Google fix the d a m n thing.

Go here hopefully it will be of help

https://www.googlenestcommunity.com/t5/Nest-Thermostats/Home-Away-Assist-returning-home-always-stuck...

[Midjet76]

I've also rebooted the closed thread myself with a bit of an explanation how to configure routines in SST, in case you're interested.

https://www.googlenestcommunity.com/t5/Nest-Thermostats/Home-Away-Assist-returning-home-always-stuck...

[SiobhanT]

Thank you unfortunately SST doesn't seem to work on my iOS  - it won't recognise the Nest app in devices.

[DragosC]

Hi there all,

I'm sorry for the inconvenience. The case is elevated to our senior support team and investigating. Once we got word from them, we'll let you know. 

[DragosC]

Hi there. I'm just following up on our last message. Do you still need our help? Did someone from the senior support team reach out to you? Keep us posted. 
 

[SiobhanT]

nope. no-one has contacted me. Been waiting for 2 months.....Google Nest is a complete joke.

[Midjet76]

Can't see anyone contacting @SiobhanT  about something that's not of Google's making. Unless of course you're talking about the whole issue with Nest and not going into Eco mode upon leaving home etc. If that's what you're talking about then people may update you accordingly. Recent communications seen to indicate some improvement but i think a lot of us are still using Samsung Smart Things in combination with Nest app . Please clarify to whom and what you are referring to 

[SiobhanT]

Hi @Midjet76 I downloaded SST but it didn't work,

[Midjet76]

I remember that bit Google aren't gonna help you fix that lol.

[DragosC]

Hi there all, the case is still assigned to the engineering team. Once they give us word, I'll let you know. 

[SiobhanT]

Luckily its now Summer so I don't need my heating on.....Gave up waiting for Google ages ago. They're useless.

[DragosC]

I'm sorry to hear that. Since the case is already escalated to our senior support team, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!