cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Home and Away question

DAR
Community Member

What could cause my app to keep switching from home to away all by itself when I leave it set to home?  I have both the phone and thermostat set to no and the home away assist set to off.

5 REPLIES 5

Jake
Community Specialist
Community Specialist

Hey DAR,

 

I wanted to follow up with you. I found an article that could be of help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hi DAR,

 

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake

DAR
Community Member

Okay thanks I have figured out what I was doing wrong.  It's working properly now.

Jake
Community Specialist
Community Specialist

Hey DAR, 

 

I am glad to hear everything is good to go from here. With that being the case, I am going to go ahead and lock the thread in 24 hours. Let me know if you have any further questions.

 

Best regards,

Jake