Home report - top users in area

[Pelling]

"In April, you are in the top 30% of users in your area"

Can someone explain what this means?  Is it relating to hours of energy used?

Thanks

[JillG]

Hi Pelling,

The report categorizes the amount of Leafs you earned and uses your area Nest users averages. So you'll get a Leaf when you choose an energy-efficient temperature. 

If you need any more info on the Leaf feature see this page: Learn about the Nest Leaf - Google Nest Help 

Hope that helps!

Jill

[Pelling]

Thank you Jill.

I understand about the leafs awarded.  I just don't understand the middle panel.

If I am in the top 30 percent of users in my area, am I doing better than the other 70 percent,  or not so good?

[JillG · Accepted solution]

My understanding is that you are in the top and doing better than 70% of users in your area. Good!

[Ryan_G]

Hi Pelling,

Thanks for reaching out here in the community.

I'd like to jump in here and check if you've seen JillG's response. You may reply to this thread if you have additional questions.

Thanks for helping us, JillG.

Best regards,

Ryan

[greenmd]

I'd just like to add that I had the exact same question. It's not very clear. If I'm in the top x% in my area, does that mean I'm using the MOST energy on cooling/heating in my area?? That's what it would seem to be. It's worsened by the fact that the middle panel is grey (i.e. bad) whereas the ones next to it are green (i.e. good in this context).

So just to confirm, this means that I'm in the top 25% of area Nest users in terms of efficiency?? As in I'm using less energy than 75% of my neighbors?

[Pelling]

Exactly my query.  It is not clear as you have pointed out, as it is in grey.

I think 

[greenmd]

I think your message was cut off.

Doesn't look like we'll get any more clarity from Nest support staff unfortunately.

[Jake]

Hey all, 

Sorry for any confusion and the late reply. If you are seeing the leaf on your Nest Thermostat, that means you are saving energy. The pictures you have sent mean you are in the top 25% of nest users in your area saving energy. Please let me know if that helps, or if you have any other questions from here.

Best regards,

Jake

[Jake]

Hey all, 

I wanted to check in, and see if you had any questions from here. Please let me know, as I would be happy to review.

Best regards,

Jake

[greenmd]

I think that answered our question. It seems like it means you are in the top 25% of energy savings not energy use.

[MrMattG]

It'd be great if they could change the way that report reads. It is quite challenging to decipher what is being communicated. Am I using more or less than my neighbors, the grammar in the report is ambiguous. 

[EdwardT]

Hi MrMattG,

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep your eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Check out this link on how to file feedback.

Thanks,

Edward

[WarrenM]

It need changing. So many people asking this question. 

[EdwardT]

Hi WarrenM,

Thanks for posting. We appreciate people who are keen on sharing with us their thoughts. We're always looking for ways to improve and we'll take this as feedback.

Thanks,

Edward

[Jake]

Hey WarrenM,

I wanted to check in with you, and see if you had any questions from here. Please let me know, as I will be locking the thread soon.

Best regards,

Jake

[WarrenM]

Hi Jake,

I guess the only question is when is this phrasing going to change so it actually makes sense. 

thanks

warren

[Jake]

Hey WarrenM,

I do not have any details on when new features will be added. The best route is to provide feedback to our Team. I understand that this is not the most ideal answer, and I am sorry about that.

Best regards,

Jake

[Jhonleanmel]

Hey folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Mel

[WarrenM]

I totally agree. This is confusing. It really wouldn’t take much to iron out the confusion.

“You’re in the top 20% for thermostat efficiency”

[Pelling]

Thank you all for your contributions!  Looks like we have an explanation.