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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3994 Views
  • 0 replies
  • 5 kudos

Heat Link unresponsive

Hello my thermostat is giving a fault code of H71, with inability to connect to the heat link. I have tried all of the various ‘fixes’ on the community, but none have resolved the issue. There are no lights on the heat link and it is unresponsive to ...

JA76 by Community Member
  • 82 Views
  • 0 replies
  • 0 kudos

Nest Heatlink

Hello, The nest heat link is not sending a signal to my boiler to turn the heating on.The heat link makes a click when I turn the thermostat on, however, this does not turn the heating on. The manual override does not work either. are you able to ass...

Jacob112 by Community Member
  • 107 Views
  • 0 replies
  • 0 kudos

Stripped screw

The heating isn't fiting up. I have been on the phone to customer support and they think its wiring. I checked and port 4's wire is loose. Unfortunately the screw is stripped. Will i need a new heat link box?

Prids by Community Member
  • 119 Views
  • 0 replies
  • 0 kudos

heatlink

Hi, My heatlink is not working. H71 error. Dead as a dodo. Tried all the restart options. Can you send me a new one? Purchased Feb. 2020

Momochi by Community Member
  • 84 Views
  • 0 replies
  • 0 kudos

Stupid hole under nest thermostat. Do NOT stick a pin in this!

I was so stupid and I did. Now I can't get the thermostat to connect. Removing the batteries does nothing. The only thing that is happening is a white square flashes onto the screen. I don't know if anyone knows how to fix this or if I'm going to hav...

Esch3nx by Community Member
  • 235 Views
  • 3 replies
  • 0 kudos

3 Nest Learning thermostats not connecting to same home.

I was able to individually connect the nest thermostats to different homes but once I try and connect an additional thermostat to the same home of another, it will not work. The error message says it is not able to connect with the assisting thermost...

AP4 by Community Member
  • 173 Views
  • 3 replies
  • 0 kudos

Nest Thermostat Not Cooling

I just installed two generation three nest learning thermostats. We have a geothermal system. Our AC worked fine before with the prior thermostat but now it’s not cooling. Below is the picture of the prior wiring configuration. I replicated this exac...

9724EA9B-D543-451C-AD69-B20DCB0E2FEA.jpeg
BrendanG by Community Member
  • 261 Views
  • 4 replies
  • 0 kudos

Nest Learning not connecting or finding WiFi

I have done all the trouble shooting, restarting device, apps, wifi, and cannot get my Nest to find any wifi. I heard it could be a chip issue. How do I get a new device. This is a 6 month old device in a home that I just moved into. Is there a phone...

JPalm by Community Member
  • 454 Views
  • 9 replies
  • 0 kudos

My replacement link has expired

My Nest thermostat (less than four months old) died. I was sent a link for a replacement but this has expired. Can't get through to customer services. Help please

Stephengg by Community Member
  • 251 Views
  • 4 replies
  • 0 kudos
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