can not receive password reset link to email for nest thermostat

[brianrt2021]

trying to log in and user password wasnt working so tried to have a password rest sent but have not recieve the link. it isnt coming through the email.

[Markjosephp]

Hello brianrt2021,

I'm sorry to hear that you lost access to your Nest app. You should receive an email notification for the verification — I'd be happy to take a look at this for you.

A few questions: have you tried selecting both Sign in with Nest and Sign in with Google options when attempting to reset your password? Could you please check your actual thermostat's Account or Nest App option to ensure that it is connected to an account? Also, try to sign in with another email address you might know that is linked to your thermostat.

Let me know how it goes.

Regards,
Mark

[EmersonB]

Hello everyone,

@brianrt2021, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? We would appreciate it if you could share the information we're asking above. Also, were you able to perform the steps we're suggesting? We'd be glad to hear from you.

I appreciate the help, Mark.
 
Best,
Emerson

[EmersonB]

Hello brianrt2021,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson