Help Nest Issue

[Lconnolly17]

Hi, I have a nest learning thermostat which was installed May 2019.  Just recently I got a H72 error on the thermostat.   I checked the heat link and see it is totally dead, no lights.  Tried to reset but no joy.   Can I order a new one? Thank you 

[UanaC]

Hi there! Thanks for posting. I'm sorry to hear that you've encountered issues with your Heat Link, but I'll do my best to help out. Can you please answer to these questions:

1. Have you had any power cuts recently?
2. Have you had any work done on your electrical or heating systems recently?
3. How many zones are present in the setup?

[Lconnolly17]

Hi thanks for the follow up response. I have had no power cut or any works done, we have one zone. Thank 

[UanaC]

Thanks for letting me know! Can you please try or confirm the following troubleshooting steps:

1. Check if all the breaker switches are turned on.

2. Turned the breaker switches off and back on.

3. Try to turn on manual mode.

[Lconnolly17]

Tried all of these and confirmed it has power but still no light showing on the heatlink. Thanks 

[Paul_R]

Hi there @Lconnolly17! Thanks for confirming the steps as well. Can I send you an email with a form, in order to be able to create a case in our system?

[Lconnolly17]

Hi yes please attach form, thanks or email 

[AlexD]

I sent the email your way. Go through it and let me know here once you have.

[UanaC]

Hello there! Just checking in with you. Did you see my colleague's previous message?

[Paul_R]

Hi there! Since you haven't replied in a while, I'll need to close this thread. If anything else comes up, please feel free to reach out again. Have a wonderful day ahead!