No power to Heatlink

[NickR85]

My Nest Heatlink appears to have no power to it. It does not have any lights and doesn't do anything when holding the button for 30 seconds.

The fuse has been replaced in the fused spur but it still doesn't work. Everything else works as it should.

The thermostat shows the message that it cannot connect to the heatlink.

[RXShorty]

Hi @NickR85 

Did you try to make it powerless for a few minutes and plug it again?

If this does not work, please reach out to Google Nest Support 

[NickR85]

Yes, I have tried that with no success. I will contact Google Nest Support. 

[AlexD]

Hi @NickR85 , thanks for reaching out here. I would be happy to try and assist. 

Let us check some details together: 

1. When was the thermostat installed?
2. When did you first notice this behavior?
3. Was it installed by a Nest Pro or by a heating/electrical engineer?
4. Did you notice any message on the thermostat display?
5. Did you notice any power cut in the area before this occurred?
6. Did you have any maintenance done on the heating or electrical system recently? 
7. Do you have only one or multiple Google Nest thermostat devices at the location?

[UanaC]

Hello there! Just checking in with you. Did you see my colleague's previous message? 

[AlexD]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.