09-16-2022 08:03 AM
09-19-2022 07:03 PM
Hi spider12,
Thanks for reaching out. I'd love to know more about this. Could you share the labels of the terminals where the wires are connected? Also, what's the make and model of your current thermostat?
Looking forward to your response.
Thanks,
Edward
09-22-2022 07:09 PM
Hello spider12,
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
09-23-2022 07:29 PM
Hi spider12,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward
09-26-2022 04:46 AM
Hi Edward,
I don't see your response.
09-27-2022 05:11 AM
please see attached pictures, I sent you them before but not sure if you received them.
09-27-2022 11:03 AM
Hi spider12,
Thanks for the response. it looks like the wiring of your current thermostat is proprietary. I would suggest reaching out to our Nest Pro to get your system physically checked. Please check on this link to learn more about our Nest Pro services.
Thanks,
Edward
10-03-2022 11:56 AM
10-04-2022 12:22 PM
Hi everyone,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks,
Mel