cancel
Showing results for 
Search instead for 
Did you mean: 

Horsecrap elimination of support for Gen 1/2 thermos

HDubu
Community Member

It is crap you are eliminating early Gen thermostats from Nest and Google Home apps.  Nice way to try and sell more equipment. We will be looking elsewhere.  You are in the physical world not the digital one.  You need to support products much longer.  

3 REPLIES 3

Prawlin
Community Member

100% agree. This is outrageous of google. The remote app facility is the only reason I bought the ruddy thing!  can’t believe they are dropping it so soon. I vow to never ever buy another google related product as long as I shall live and I have recommended others to buy nest thermostats too! I wish I hadn’t now. I hope a class action is formed against google on this. Utterly appalling way to treat loyal customers of such an expensive product. Peter.

Fil0083
Community Member

Hi everyone,

For UK-based Nest users: under the UK Consumer Rights Act, products must last a "reasonable time." For a smart thermostat costing £200+, the expected lifespan would typically be 10–15 years.

If you bought your Nest 2nd Gen thermostat in 2016 or later, Google’s plan to remove remote access by 2025 (after only 9 years) could breach consumer protection laws.

While Google is offering a 50% discount on a replacement Tado device, this may not fully satisfy your rights. You can still pursue a claim for compensation or partial refund if you prefer.

I suggest contacting Citizens Advice for guidance and reporting the case to Which?, who can support consumers in disputes like this. The more people raise this, the more pressure for a better solution.

Google has made a good gesture with the discount, but it may not be enough under UK law.

Good luck everyone — let’s make our voices heard!

Prawlin
Community Member

I agree but I suspect we are flogging a dead horse here…..

https://www.theverge.com/news/656332/google-ending-support-nest-thermostats