Hi everyone,
For UK-based Nest users: under the UK Consumer Rights Act, products must last a "reasonable time." For a smart thermostat costing £200+, the expected lifespan would typically be 10–15 years.
If you bought your Nest 2nd Gen thermostat in 2016 or later, Google’s plan to remove remote access by 2025 (after only 9 years) could breach consumer protection laws.
While Google is offering a 50% discount on a replacement Tado device, this may not fully satisfy your rights. You can still pursue a claim for compensation or partial refund if you prefer.
I suggest contacting Citizens Advice for guidance and reporting the case to Which?, who can support consumers in disputes like this. The more people raise this, the more pressure for a better solution.
Google has made a good gesture with the discount, but it may not be enough under UK law.
Good luck everyone — let’s make our voices heard!
