Hot water icon disappeared from app and thermostat

[georger]

Changed broadband provider so had to input new network on  3rd  generation thermostat. Since, hot water icon disappeared from thermostat and from Nest  app. Can now only get hot water by using manual override. Had plumber check over system which is fine. Any ideas?

[Frustratedddd · Accepted solution]

Try this, Settings - Equipment - Pro Setup - Continue - System Boiler

When there make sure the 'Control' says On/Off

[Frustratedddd · Accepted solution]

Try this, Settings - Equipment - Pro Setup - Continue - System Boiler

When there make sure the 'Control' says On/Off

[georger]

Thankyou for suggestion. Control is set to on/off, so no further forward unfortunately.

[Frustratedddd · Accepted solution]

Try resetting. Go into that section again, but this time leave as ''Not Connected''

Then leave that part, and go to Technical, and restart, do the restart in Technical not any other way.

The return to the Pro section,and set as on/off.

Double check when you leave it says on/off as sometimes it does not set.

[georger]

Many thanks for your advice. I re traced your original suggestion and I now have my hot water icons visible again. Seasons greetings to you!

[Jeff]

Hi all,

As we got our resolution here, I'm going to mark this one as resolved. Thanks to all who helped and contributed. If anyone has any other needs, please feel free to open up a new thread.

Thanks,
Jeff